We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns that are accepted will be refunded in terms of store credits in the form of gift cards. 

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. Refunded items will be inspected by our Quality Control team to check for any sorts of issues.

Replacements will be subjected to availability. If there is lack in availability, then store credits are offered for you to shop on different items on our website.

Clearance and sales items are non-returnable and non-exchangeable. 

To start a return, you can email us at hello@norielyna.com with the following information below:

  • Full Name and Contact Number
  • Proof of purchase/order number
  • Description of the issue
  • Supporting image(s)

All returns and exchanges will be inspected in accordance with our Refund & Exchanges Policy before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

 

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